Returns and Refunds Policy
We want you to be extremely happy with your Wedding Handbook Limited purchase. We only offer refunds on physical products purchased, we do not offer refunds on digital downloads. If you are unhappy with your Handbook(s), you have 14 days (from the date you receive your order) to return it for a full refund or exchange.
To be eligible for returns, items must be unused, unmarked, and in the same condition in which it was received. Items that are returned must be mailed back at the customer’s expense.
Once we receive the Handbook(s), we will e-mail you with confirmation and issue a full refund.
1) Returns Policy
We have a 14-day returns policy to enable you to return products to us. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have a legal right to return a product and receive a refund or exchange, then you will be entitled to return a product to us where:
(a) we receive the returned product within 14 days following the date of receipt of the product;
(b) the returned product is unused, in its original packaging
1.1 Returns process
In order to take advantage of your rights under this Returns Policy, you must:
1) Contact us immediately, before returning any products, by emailing: firstname.lastname@example.org, and putting ‘RETURNS’ in the subject line.
2) We strongly recommend that you return goods by Royal Mail Signed For and that you obtain Proof of Posting, this will insure you for the value of the goods and will allow you to track the order via the Royal Mail website.
We do not take any responsibility for returned items that are not received and request that you contact Royal Mail directly.
You will be responsible for paying the postage costs associated with returns under this policy.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges, and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your returned product.
We are only able to process returns and refunds when dealing with the original purchaser of the goods.
3) Unacceptable returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
4) Company Information and contact
Our full name: Wedding Handbook Limited.
Our registered office: The Co-op Centre, Whitehouse Road, Sunderland SR2 8AH
Our company registration number: 9697779
Our contact email address: email@example.com